Contact Us

This page explains how to contact the Sites Not On Gamstop editorial team, what we can help with, and what we can't. We publish research-based guides to casinos not on GamStop for UK adults. We are a review site, not a casino, so we cannot see or change anything on your casino account.

Please use the contact route shown in the site footer or menu for messages. We don't publish personal email addresses or phone numbers here, and we will never ask you for a password, card number or casino login.

What you can contact us about

Getting the topic right saves time. These are the messages we can act on:

• Corrections: a bonus figure, wagering requirement, payment method or licence detail on our pages that looks out of date or wrong.
• Feedback on a review: something we left out, or something unclear in how we explained a bonus, a withdrawal rule or a verification step.
• Your own experience: a description of how a casino handled a bonus, a withdrawal or a complaint. We read these as context, but we can't verify them, so they don't change a ranking on their own.
• Questions about our method: how we assess and order the sites. Our About Us page covers this in general terms.
• Business or press enquiries: partnership questions. Commission does not buy position in our rankings.

What we cannot do

We are not able to resolve problems with a casino on your behalf. In particular, we can't:

• release a delayed withdrawal, reopen a closed account or reverse a bonus decision;
• act as a mediator or guarantee that a casino will reply;
• give legal, financial or debt advice;
• remove you from GAMSTOP or shorten a GAMSTOP exclusion period.

GAMSTOP exclusion is handled by GAMSTOP itself, and the minimum periods are set by the scheme. It only applies to operators licensed by the UK Gambling Commission for Great Britain. Casinos outside that system, including those we cover, are not bound by it. Read our responsible gambling page before you decide whether they are right for you.

Sending a correction: what to include

A precise message is far easier to check. Please give us:

1. The name of the casino, such as Betmica, Kikibet or Betninja, and the page you were reading.
2. The exact detail you think is wrong, for example a bonus percentage, a cap or a wagering figure.
3. Where you saw the correct information, ideally the casino's own current terms, and the date you saw it.
4. A screenshot if the terms are shown in a pop-up or inside an account.

Bonus terms change often. We verify facts against the casino's published terms and date our checks. Our current fact-check date is 29 September 2026. If a casino's offer has changed since, tell us. Where we can't confirm a claim, we will say it is unconfirmed rather than guess.

Who to contact about a casino problem

If your issue is with a casino, the quickest route is usually the casino itself. The order below works for most disputes:

1. Customer support: use live chat or email so you have a written record. Quote your username, the transaction date and amount.
2. Formal complaint: if support doesn't resolve it, look for a complaints procedure in the terms and follow its steps and deadlines.
3. The licensing body: check which regulator the casino names in its footer and whether it accepts player complaints. Some overseas regulators offer limited or no dispute service, and UK consumer protections may not apply.
4. Payment provider: if you paid by debit card, your bank may have its own dispute process. Ask them what applies, as outcomes are not guaranteed.

Before you complain, check the terms on wagering, maximum bonus bets, bonus expiry and cashout limits. Many disputes come from those rules. Identity and source-of-funds checks can also delay withdrawals, so have your documents ready.

Money matters and your contact with us

Contacting us costs nothing, and we never take payments from readers. Our reviews mention deposit methods and currency conversion because they matter to UK players, but any payment is between you and the casino. Check that a site supports GBP accounts, and look at fees and conversion costs, before you deposit. Never send money to anyone who claims to be from Sites Not On Gamstop.

Help if gambling is causing harm

If gambling is affecting your finances, mood or relationships, please speak to someone independent. Do not treat gambling as a way to fix money worries.

• GamCare: free, confidential support through the National Gambling Helpline on 0808 8020 133 and online chat.
• GAMSTOP: free self-exclusion from UK-licensed online gambling sites.
• Blocking software: tools that stop gambling sites and apps on your devices.
• Casino tools: deposit limits, loss limits and self-exclusion in your account, where offered.

You must be 18 or over to gamble. We are not a regulated gambling operator and do not accept bets.

Response times and privacy

We read every message but can't promise a reply time or a reply to every enquiry. Corrections about factual errors get priority. Only send the personal details needed to answer your question. For how we handle data and the rules for using this site, see our Terms and Conditions. If you're comparing sites and want to see our current picks, our guide to non GamStop casinos in the UK is the best place to start.